What cookies are
Cookies are small text files or similar pieces of information stored on your device when you visit a website. They can help a website remember settings, keep sessions working, understand how the site is used and measure the effectiveness of marketing.
Similar technologies may include local storage, pixels, tags, software development kits and other identifiers used for comparable purposes.
How LEVEL COMPANY uses cookies
LEVEL may use cookies and similar technologies to operate our website, support booking journeys, improve the LEVEL AI concierge experience, remember preferences, protect the platform, understand usage and evaluate marketing performance.
The exact cookies and technologies used may change as LEVEL introduces new features, analytics tools, advertising platforms or service providers.
Essential cookies
Essential cookies are necessary for core website or platform functionality. They may be used for purposes such as:
- maintaining website and session functionality;
- supporting security and fraud prevention;
- remembering cookie-consent choices;
- keeping forms, bookings or account features working correctly;
- supporting load balancing, infrastructure and technical reliability.
Because these cookies are required for the service to function, they may not always be optional.
Analytics cookies
Analytics technologies help us understand how people use LEVEL, which pages are visited, where users enter or leave the booking journey and which features are useful.
Information from analytics may be used to improve website performance, user experience, conversion flows, service pages and AI-assisted booking.
Depending on the tools used, analytics data may include page views, events, device information, approximate location, referral source and interaction patterns.
Advertising and marketing cookies
LEVEL may use advertising technologies to understand whether marketing campaigns lead to visits, conversations, booking requests or completed bookings.
These technologies may also help limit repeated advertising, build audiences, measure campaign performance and show more relevant advertising on third-party platforms.
Where required by applicable law, advertising cookies and similar technologies will be used only after the appropriate consent has been provided.
Functional cookies
Functional cookies help remember choices and provide enhanced functionality. For example, they may remember language, display preferences, previously selected options or other settings that make the LEVEL experience easier to use.
Similar technologies
In addition to browser cookies, LEVEL may use pixels, tags, local storage, device identifiers and similar technologies to support analytics, advertising, security, functionality and service measurement.
These technologies may operate differently from traditional cookies, but we describe them together in this policy because they can serve similar purposes.
Third-party services
Some cookies or similar technologies may be set or accessed by third-party providers that support LEVEL. These may include providers of:
- website analytics;
- advertising and conversion measurement;
- payment processing;
- maps and location services;
- communications and customer support;
- video, embedded content or social features;
- security, hosting or infrastructure services.
Third-party providers may process information under their own privacy and cookie policies.
Consent
Where applicable law requires consent before non-essential cookies or similar technologies are used, LEVEL will request that consent through an appropriate cookie banner, preference center or similar interface.
Essential cookies may continue to operate because they are required for core website or platform functionality.
Managing your preferences
You may be able to manage non-essential cookie preferences through the cookie settings available on the LEVEL website.
You can also control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality, saved preferences, analytics or parts of the booking experience.
Browser controls vary by provider, so refer to your browser's settings or help documentation for instructions.
How long cookies remain
Some cookies are session cookies and are removed when your browser session ends. Others are persistent cookies and may remain on your device for a defined period unless you delete them earlier.
The exact duration depends on the purpose of the cookie and the service provider that sets it.
Changes to this Cookie Policy
LEVEL may update this Cookie Policy as our technology, analytics, advertising tools or legal requirements change.
The current version will be published on this page together with the date of the latest update.
Contact
If you have questions about cookies, analytics or privacy at LEVEL, contact us using the details below.
The exact list of active cookies and third-party technologies should be reviewed when LEVEL's analytics, advertising and payment stack is finalized, and updated if those tools change.